Tiger World has paved pathways, provides a wheelchair and wagons for guests to use, and has a driving cart where we can take guests who may be otherwise challenged to enjoy the zoo. We also allow guests to bring their carts and wheelchairs. We also will accommodate special times to be open for disabled guests who prefer not to be around large crowds. We make every reasonable effort to accommodate disabled guests, including accessible bathrooms. Please consider that not all of the zoo is paved, and much of the area is a nature preserve with natural earth paths. Reference the Zoo Map for guidance on the accessible paved paths.
Tiger World is committed to maintaining accessibility on its Website and any other technology platforms for all customers. Tiger World strives to comply with current accessibility standards such as WCAG 2.1.
OVERSIGHT, GOVERNANCE & BINDING ARBITRATION. Tiger World works with an accessibility consultant and through its teams to remediate and maintain the accessibility of its website.
- Tiger Worlds’ IT team is responsible for procedures and processes designed to assess, monitor, and maintain the functional accessibility of Tiger World’ Website.
- Tiger Worlds’ Customer Care team maintains a customer support line during normal business hours that assists customers with disabilities to report, as well as an email address by which customers with disabilities can report, accessibility issues or otherwise provide feedback regarding accessibility. If you wish to report any accessibility issue, have any questions or need assistance, please contact Customer Support as follows: phone: 704-279-6363); email accessibility at tigerworld.us; Customer Support, 4400 Cook Road, Rockwell, NC 28138.
Tiger World will document, consider, and, where appropriate, address accessibility issues. - Tiger Worlds’ Legal team is responsible for processing ADA-related complaints and providing guidance to the IT and Customer Care teams and business when appropriate. By use of this Website, you and Tiger World agree that any dispute relating to Website accessibility or the scope or validity of this DISPUTE RESOLUTION BY BINDING ARBITRATION, SHALL BE RESOLVED EXCLUSIVELY AS SET FORTH IN THE DISPUTE RESOLUTION PROVISIONS OF THE WEBSITE TERMS AND CONDITIONS OF USE, TO WHICH YOUR ATTENTION IS DIRECTED.
- TRAINING. The Tiger World team is actively trained to ensure understanding of accessibility and functionality of the Website.
PREVENTION & DISCLAIMER. Our Website is periodically tested to improve and remediate accessibility issues, Despite our efforts to make all Website pages and content fully accessible, some content may not have been fully adapted for accessibility. This may be a result of not having found or identified an accessibility issue or an appropriate technological solution.
For everyone’s safety, service animals and pets are not permitted.
If you wish to report any accessibility issue, have any questions, or need assistance, please get in touch with Customer Support as follows:
phone: 1-704-279-6363; email accessibility@tigerworld.us;
or mail: Customer Support, Tiger World, Inc. 4400 Cook Road, Rockwell, NC 28138
Tiger World will document, consider, and, where appropriate, address accessibility issues.